TERMS & CONDITIONS
AMARA, obrt za dizajn, trgovinu, proizvodnju i usluge
Zagreb, Gundulićeva 7, Croatia
Vl .: Tamara Paraker Kecman
OIB: 77935559498
Bank: Privredna banka Zagreb – IBAN: HR84 2340 0091 1605 2621 4
Contact: amara.handwoven@gmail.com | +385 91 5453 779
PRODUCTS
In AMARA web shop we exclusively produce our own handwoven designs, also featuring selected artists’ designs. All products can be viewed freely without any obligation to purchase. Purchase in our store is done in a safe and unobtrusive way. By purchasing a product buyer accepts terms of business.
TERMS AND CONDITIONS
The operating conditions of this Internet store are compiled in accordance with the Consumer Protection Act (NN 41/14; 110/015), Chapter III. – The conclusion of contracts outside the business premises and the distance contract and constitute a prior notification within the meaning of Article 43 of the JCE. By ordering the product, the Buyer confirms the acceptance of the terms of business.
General Conditions
AMARA is the owner of the AMARA web site and domains amara.hr and artamara.com. By accessing the AMARA website, you agree to all the terms and conditions of the sale, purchase and use of these pages. AMARA reserves the right to change the terms of sale, purchase and use of these pages at any time. These changes come into effect by posting on these web sites or when users have been otherwise notified of them. AMARA is not responsible for any damages that may arise in any way, or is in any way related to the use or misuse of the contents of this site. All content on this site is owned by AMARA, unless otherwise indicated and the use of these contents is forbidden except for the purpose of promoting AMARA Handwoven Design.
By accessing the site, the user is bound to comply with the laws, rules and restrictions related to the Internet, email, data, and privacy.
Purchase Process
The user is any person accessing and using the content of this site (hereinafter: User). By ordering the product, the Customer becomes a Buyer (hereinafter: Buyer).
By clicking the “Add to Basket” button, the selected product is stored in a virtual shopping cart where the User can delete or modify the selected products. To continue the process and purchase the selected item, click “PROCEED TO CHECK OUT”. To cancel the purchase of the item you need to click button “x” located next to the product in the Basket. By clicking on ” PROCEED TO CHECK OUT ” the order is considered as placed. Upon completion of the order process, the Buyer will receive from AMARA Handwoven Design the receipt that the order has been received.
If you order a product that is more or less available for delivery, AMARA will notify the Customer by telephone or e-mail and allow you to cancel your order or propose a new delivery deadline. In the case of cancellation of the order, AMARA will pay the buyer money back as soon as possible, but not later than 14 days after the Buyer has requested it.
Pictures, Description, Price
AMARA does its best to describe product characteristics as accurately as possible. However, we do reserve the right to make mistakes in the description and pictures of the product.
In the event of a change in the price, the customer is required to pay the price of the product that was highlighted in the order, and it is highlighted in the order confirmation that the user receives at the email address.
Every item in the web store has a price expressed in kunas (HRK) and Euro (EUR) that does not include shipping costs. Delivery costs are detailed at the end of the purchase. Expressed prices are valid for all payment methods at the time of purchase.
AMARA cannot be held responsible for additional costs incurred after the order, such as customs charges and other costs that may occur when sending shipment outside Croatia.
Payments
We accept the following payment methods:
– Paypal (Croatia, world)
– General Payments or Internet Banking
–Cash on delivery (Croatia only)*
*For “cash on delivery” payments, an additional fee of kn 7.00 is charged.
Paypal security and privacy statements are available here:
https://www.paypal.com/hr/webapps/mpp/paypal-safety-and-security
https://www.paypal.com/hr/webapps/mpp/ua/privacy-full
Delivery/Shipping
Ordered products will be sent within 1-2 business days (Monday-Friday) from the receipt of the payment. The buyer selects delivery options during the checkout procedure. The purchased products can be also collected during working hours in our workshop in Gundulićeva 7, Zagreb. Additionally, the delivery can also be arranged according to customer’s individual preferences. Contact us.
Due to current epidemiological situation it is not possible to visit our workshop.
AMARA is not responsible for delays in delivery caused by weather, customs, or any other circumstance beyond our control. AMARA reserves the right to postpone delivery of orders if there is a problem with the order receipt or the buyer has provided incomplete delivery information. AMARA reserves the right to postpone delivery of orders if there is a problem with the order receipt or the buyer has provided incomplete delivery information.
Termination of Contract and Complaint Procedure
The buyer is entitled to one-sided termination of the contract within 14 days of receipt of the product. Returns of delivered products The Buyer shall deliver to the official address of AMARA trades at his own expense. The buyer is obliged to return the delivered goods in the state in which they are delivered (unworn) and in the original packaging (the packaging in which the goods are delivered) with the attached invoice. To terminate the contract, you must send the completed one-time termination agreement to the official AMARA email address. AMARA trades will return the buyer’s money no later than 14 days upon receipt of the returned goods. If we have undoubtedly found that the returned goods were in use or damaged by improper use, AMARA is not required to make a refund. The advertised product will be returned to the buyer at his/her expense with a written explanation of the reasons for not accepting a refund or replacement request.
The buyer is obliged to check the shipment upon receipt, report any visible damage to the shipper directly, and refuse to receive the damaged shipment. By signing the invoice and upon receipt of the invoice, the registered user confirms that during the takeover of the product he has made his review and that there are no objections to damage on the transport packaging. If the buyer refuses to accept the shipment due to identified and visible damage on the transport packaging, he / she must fill out the appropriate courier service form in respect of the damaged goods, and by e-mail immediately and not later than 8 (eight) days to notify AMARA whether he wants a replacement product or a refund. Upon receipt of the advertised shipment and the appropriate form, AMARA undertakes to carry out repeated deliveries or to make a refund within the deadlines prescribed for delivery.
If the buyer refuses to accept new and undamaged goods he has ordered, the trader has the right to demand from the buyer the reimbursement of all manipulative delivery costs.
Privacy Policy
AMARA is contractually obliged to respect the privacy and data secrecy principles by collecting only the essential, basic customer information necessary to meet our obligations. Personal information of buyers is kept on a secure server and is only available to AMARA who have this information necessary to provide quality services to our customers. The use of data is limited to communicating with customers for the purpose of making sales transactions. AMARA Trademark guarantees that the personal information of the user will never be given to insight and use to the third party without the prior consent of the user. This is excluded from the authorized services of the executive state authority of the Republic of Croatia for the purpose of investigative actions based on a valid court order.
Cookies Policy
In order for this website to work properly, and in order for us to be able to continue improving it with the aim of enhancing your browsing experience, this website has to store a small amount of information on your computer (Cookies). By using this website you agree to the use of cookies. If you disable cookies you will still be able to browse this website but you will not be able to use some of its functionalities.
What are cookies?
Cookies are information stored on your computer from web sites you visit. Cookies usually store your settings and settings for web sites such as an address or preferred language. The next time you open the same web site, the internet browser sends back the cookies that belong to that web site. This enables the site to show information which is customized to your needs.
Cookies can store a wide range of information including personal information (such as your name or email address). However, this information can be stored only if you enable it – web sites cannot gain access to information or files on your computer if you haven’t given them the access. Activities of storing and sending cookies that are set are not visible to you. However, you can change the settings in your internet browser in order to choose for yourself if you want to accept or reject the request for storing cookies, delete the stored cookies automatically when closing the internet browser etc.
How to disable cookies?
By turning cookies off you can decide if you want cookies to be stored on your computer. Cookie settings can be controlled and configured in your web browser.
What are temporary cookies?
Temporary cookies or session cookies are removed from computer after closing web browser. Websites use them to store temporary data, such as items in shopping carts.
What are persistent cookies?
Persistent or stored cookies remain stored on the computer after closing the web browser. Websites use them to store information such as usernames and passwords, so you do not have to sign in every time you visit certain websites. Persistent cookies will remain stored on your computer for days, months, or even years.
What are first-party cookies?
First-party cookies come from websites you are viewing, and they can be persistent or temporary. Websites use them to store information which they will use again when you access the website next time.
What are third party cookies?
Third party cookies come from adverts of other web sites (such as pop-ups or other adverts) which are located on the web site you are viewing. With the help of these cookies web sites can monitor the use of Internet for marketing purposes.
Does AMARA use cookies?
Yes, with the primary goal of providing better user experience on our web site.
What kind of cookies does AMARA webpage use and why?
Session cookies – these are temporary cookies that expire (and are automatically deleted) at the end of a browser session; that is, when you leave the site. We use session cookies to allow access to contet (for signing in with personal data on a website) and to verify your details while you use the website.
Does the web site have third party cookies?
There are several external services which store limited cookies. These cookies are not set by this web site, but some of them enable normal functioning of certain possibilities which provide users with easier access to the content. Currently we use Google Analytics for measuring visits.
If you want to disable this service in storing cookies on your computer you can do this by using the following link:
Google Analytics – https://tools.google.com/dlpage/gaoptout
Additional information on disabling cookies
There are several web sites for disabling cookies storage for various services. You can read more about this on the following links:
http://www.allaboutcookies.org/